The terms for this website, and the shape of an engagement, written so you can read the deal before anyone asks you to sign. Balanced on purpose: a one-sided contract with a small business is prohibited in Australia, and we would rather be fair than void.
didodot is the trading name of Rhys Timothy Nolan, a sole trader registered in New South Wales, ABN 80 144 081 170. Throughout these terms, "didodot", "we" and "us" mean that entity, and "you" means the person or business reading this page or engaging us.
didodot operates Australia-wide. The business is based in New South Wales and has delivered paid work on site in New South Wales and Victoria. We take engagements anywhere in Australia. The Australian Consumer Law is national, so being in a different state to us does not reduce a single right you have.
Contact for anything in these terms: rhys@didodot.com.
02
What these terms cover, and what they do not
Clauses 03 to 07 govern your use of this website. They apply to you from the moment you use the site. If you do not accept them, stop using the site.
Clauses 08 to 17 describe how a didodot engagement works. They are here so you can read the shape of the deal before you are asked to sign anything, which is the opposite of how this usually goes.
03
Using this website
You may read this site, print it, and share links to it. In return, do not do any of the following.
Interfere with the site, its security, or anyone else's use of it
Attempt to gain access to any part of it you have not been given access to
Harvest data from it at a scale or rate that degrades it for other people
Submit anything unlawful, misleading, or belonging to somebody else, through the contact form
Present the site or its content as your own work, or as anyone's work but ours
Ordinary search engine indexing is fine and welcome. We may restrict access to the site for anyone who does the things listed above.
04
What is on the site, and who owns it
The text, design, typography, code, diagrams and the operating model described on this site are ours or licensed to us, and are protected under the Copyright Act 1968 (Cth). Reading and quoting with attribution is fine. Copying the site, or a substantial part of it, to build a competing offer, is not.
Where the site shows a client's name or a client's work, it is shown with that client's permission. Where a page shows branch names, skills, connectors or figures as illustrations, they are labelled as examples and they are examples: they are not a description of what your business will get.
Where a page carries an honesty label, the label is binding on us and you can rely on it. An interface study is an interface study, not a working build.
05
The site is information, not advice
This site describes what didodot does. It is not legal, financial, tax, medical, safety or compliance advice, and it is not professional advice about your specific business. Do not act on it as though it were. If a decision needs a lawyer or an accountant, get one.
We keep the site accurate and we correct it when it is wrong. We do not promise it is complete, current at every moment, or free of error, and we do not promise it is always available.
06
Sending us an enquiry
When you use the contact form, your name, email and message go to our form provider and then to our inbox. Clause 03 of the privacy policy sets out exactly what is collected and clause 06 names every provider that touches it.
We answer enquiries within 24 hours. Sending one costs nothing, commits you to nothing, and does not start an engagement.
Do not send confidential material, credentials, or anyone's personal information through the contact form. Tell us it exists and we will set up a proper channel for it.
07
Links out
Where we link to somebody else's site, we do not control it and we are not responsible for what is on it. A link is not an endorsement of everything that sits behind it.
08
How an engagement starts
Everything starts with a paid diagnostic. It is a fixed fee of AUD $2,500. It maps the business, traces one process end to end, classifies the data, and produces a costed recommendation. It stands alone and is worth having even if nothing follows it.
After the diagnostic, any further work is scoped in writing and quoted at a fixed price before it starts. We do not begin work that has not been accepted in writing, and you are never billed for work you did not agree to.
09
Fees, tax and payment
Currency
All prices are in Australian dollars.
GST
didodot is not currently registered for GST, so no GST is charged and invoices carry no GST line. If registration becomes required, GST will be added to fees from the date of registration and shown separately on every invoice from that date. We will tell you before the first invoice that carries it.
Quotes
A written quote holds for 30 days unless it says otherwise on its face.
Deposits
Work quoted above $3,000 requires a 50 percent deposit before it starts, with the balance invoiced on delivery. At or below $3,000, including the diagnostic, there is no deposit and the work is invoiced in one.
Invoicing
Invoices are issued through Stripe and paid on the hosted payment page linked in the invoice. Your card details go to Stripe and never to us.
Terms
Payment terms are stated on each invoice. Where an invoice does not state them, payment is due 14 days from the date of issue.
Subscriptions
Hosted and licence fees are billed monthly at the rate in your engagement agreement. Standard subscriptions have no minimum term and no exit fee. A discounted founding rate is the one exception: it is offered in exchange for written case study permission and carries a six month minimum term, stated in your agreement before you accept it.
If an invoice is unpaid after its due date we will chase it before we do anything else. If it stays unpaid 14 days past the due date we may pause work and pause a hosted service, after telling you in writing and giving you seven days to fix it. We do not delete your data for non-payment, and we will always give you an export.
Any seats or licences you hold with an AI platform provider are your own account with that provider, paid by you directly to them. We do not resell them and we do not mark them up.
10
What we commit to
To do the work with due care and skill, and to the standard a competent professional would apply
To deliver what the written scope says, at the price the written scope says
To tell you when something is not working, early, rather than at the end
To keep your confidential information confidential, indefinitely
To hand back or destroy your material at the end of the engagement if you ask
To be open that AI is used in the work, and never to claim a human did something a machine did
11
What we ask of you
Give us accurate information, and tell us when it changes
Make sure you actually have the right to give us the data you give us, including any personal information about your staff or customers
Name one person who can make decisions and approve outputs, and keep that person available
Keep your own credentials secure, and do not share ours
Keep your own backups of your own systems
Review anything a system drafts before it goes to a customer, because that is the whole design
If you cannot do these things, the work slows down and the results get worse. Where a delay is caused by something on your side, timelines move by the length of the delay and we will confirm the new dates in writing.
12
AI terms, and the limits we build in
These are the rules every system we build obeys. They are contractual, not marketing.
AI output is a draft. A person on your side approves anything that leaves your business.
No system we build contacts your customers. Anything customer facing is a draft, and a person sends it or bins it.
Every connection into your systems starts read only. Write access is a separate decision you make in writing, per system.
Nothing certifies. A checking skill flags gaps against your own checklist. It refuses to declare a file complete, compliant or audit ready. For a regulated business, that refusal is the feature.
Your data is not used to train anyone's models.
Scope does not move without you saying so in writing.
13
Who owns what at the end
Your data
Yours, always. It never becomes ours, at any stage, for any reason.
The deliverables
On full payment, ownership of the custom work built specifically for you passes to you.
Our toolkit
Our pre-existing methods, templates, house skills and general know-how stay ours. You get a perpetual, non-exclusive, transferable licence to use them inside the deliverable, for as long as you use the deliverable.
Hosted instances
Licensed to you for the term of the subscription. If you stop the subscription, we give you a full export of your data.
Anything you give us
Stays yours. We get only the licence needed to do the job you engaged us for.
We do not use your name, logo or work as a reference without your written permission, and permission for one use is not permission for another.
14
Consumer guarantees, and the limits on liability
Our services are not of a kind ordinarily acquired for personal, domestic or household use. For those services, and only to the extent section 64A of the Australian Consumer Law permits it, our liability for failing to meet a consumer guarantee is limited to supplying the services again, or paying the cost of having them supplied again. That choice is ours, and it must be a fair and reasonable one in the circumstances.
Beyond the non-excludable rights above, our total liability to you for everything arising out of an engagement is capped at the greater of the total fees you have paid us under that engagement, or $10,000. Neither of us is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, loss or corruption of data, or any indirect or consequential loss.
Those two limits do not apply to fraud, to wilful misconduct, to death or personal injury, or to a breach of the confidentiality or privacy obligations in these terms. They cut both ways: they limit what you can claim from us, and they limit what we can claim from you.
Our systems produce drafts for a person to approve. We are not liable for a decision you or your people make on material produced with our systems and approved by you, including where that material turns out to be wrong. This does not limit our obligation under clause 10 to build the system with due care and skill, and it does not apply where the error was caused by our own breach of these terms.
Each of us is responsible for our own acts and omissions, and neither of us indemnifies the other on a blanket basis. Where a claim is caused partly by one of us and partly by the other, liability is reduced to the extent of the other's contribution.
15
Confidentiality
Each of us will keep the other's confidential information confidential, use it only for the engagement, and protect it at least as carefully as we protect our own. This obligation survives the end of the engagement and does not expire.
It does not apply to information that is already public without either of us breaching this clause, that was already lawfully known, that is independently developed without using the other's information, or that the law requires to be disclosed. Where the law compels disclosure, we will tell you first if we are allowed to.
16
Ending an engagement, and changing these terms
Ending a project
Either of us may end a project engagement at a stage boundary on 14 days written notice. Stages delivered and accepted remain payable, and nothing beyond them is. We hand over what has been built.
Ending a subscription
Either of us may end a hosted or licence subscription on 30 days written notice, effective at the end of a billing month. No exit fee and no penalty, once any founding rate minimum term in your agreement has run.
Ending for breach
Either of us may end an engagement immediately if the other breaches it seriously and does not fix the breach within 14 days of being told about it in writing.
On exit
You get a full export of your data in a usable format, at no charge, within 14 days of asking. We do not hold data hostage over a dispute.
We may change the website terms in clauses 03 to 07 at any time by posting a new version, and the change applies from the date it is posted.
17
Disputes, and the law that applies
If something goes wrong, tell us. Email the address in clause 01 and set out what the problem is and what you want done. We will respond within five business days and try to sort it out with you directly, because that is faster and cheaper for both of us than anything else on this list.
If that does not resolve it, both of us agree to attempt mediation before starting court proceedings, sharing the mediator's cost equally. This does not stop either of us seeking an urgent injunction where one is genuinely needed.
These terms are governed by the law of New South Wales, and both of us submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts able to hear appeals from them. Non-exclusive means you are not shut out of your own state's courts where the law gives you access to them.
Nothing here stops you complaining to a regulator. The ACCC, your state or territory fair trading office, and the Office of the Australian Information Commissioner all take complaints, and you do not need our agreement to go to any of them.
If any part of these terms is found to be unenforceable, that part is severed and the rest continues to apply.
Questions about these terms go to rhys@didodot.com. Read alongside the privacy policy, which sets out how personal information is handled.